As with any application, as your users begin to use the application they will encounter issues that they need to report. When deploying your application to a production environment, complete the following steps to help your users to identify and report the issues that they find:

1. Identify the operational staff who will be responsible for responding to issues reported in the production environment.
2. Establish procedures with those resources to triage, respond to, and escalate issues.
3. Determine procedures for delivery of changes to the production environment.

• Production maintenance and monitoring