Log in as a Warranty system administrator by using the WarSysAdmin operator ID.
In the header of Dev Studio, click Dev Studio > Common Request Program > Add Program.
Select the Parts return program type and supporting type, and click Create.
Configure filters, criteria, and responses based on your business needs.
Set the effective end date for the program to activate and deactivate at the specified
time. The effective date is an automatic program activation date. The end date is an
automatic program deactivation date.
To configure the applicable regions that are connected to the program:
Click Add filter and select a Region name and Country.
To confirm your selections, click Add.
Define the criteria that are required for the program to start. Configure a qualifier
and a value for the selected property type.
The Equals qualifier applies only to numeric or text values.
The EndsWith and StartsWith qualifiers apply only to text values.
To configure the response type as a parts return request:
Select Create Case type and Parts Return Request as a case type.
To confirm your selections, click Next.
Select parts to exclude, if necessary.
Enter a number and interval of parts to return.
If the created parts return work object contains two different parts, then two return
authorizations are created.
If the parts return work object contains a single part, then a single return
authorization is created.
Enter a return percentage. A return percentage indicates that the system randomly creates
parts return requests for the repair orders.
Enter a shipping code. Enter a manufacturer or a supplier address.
Select a carrier.
Select a return mode based on your business needs.
Decide whether an inspection is needed or not. If you enable this option, the parts return
request invokes an Inspection subcase for each part.