The Pega Warranty business use case guide describes the various processes and workflows within the application and the actions that each operator performs. The guide helps to optimize processes within your organization with instructions on how to create cases that enable multiple operators to more efficiently collaborate.

• Operators list and description
• Warranty portals
• Common request program
• Repair order case type
• Warranty claim case type
• Prior approval case type
• Parts return request case type
• Supplier recovery case type
• Supplier claim dispute process
• Product inquiry case type
• Core claim case type
• Pega Warranty sample data landing pages
• Pega Warranty reports
• Part-level coverage
• Warranty cost calculation logic
• Setting up campaign auto payment and account
• Mapping an account code to a product
• Pega Warranty ruleset list
• Pega Warranty APIs