Product inquiry case type
A Pega Warranty Product inquiry case allows a dealer or a supplier manager to review detailed product information from multiple sources and display it on a single screen. In the auto layer, all of the data is displayed as a Vehicle inquiry case. The input is a serial number or a vehicle Identification number (VIN). The Product inquiry and the Vehicle inquiry cases are supported on a mobile devices using the Pega Mobile application.
The complete Product inquiry process flow is detailed in the following image:
![](https://docs.pega.com/sites/default/files/drupal/dita/out/2176/strategic-apps-user-guide/Content/PegaWarranty/BUCG/Images/product-inquiry-process.png)
A dealer or a supplier manager enters a product serial number to display and review details about a particular product, including:
- Product details
- Warranty details
- Historical data about product repairs
- All claim information for the product
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