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Product inquiry case type

Updated on January 18, 2022

A Pega Warranty Product inquiry case allows a dealer or a supplier manager to review detailed product information from multiple sources and display it on a single screen. In the auto layer, all of the data is displayed as a Vehicle inquiry case. The input is a serial number or a vehicle Identification number (VIN). The Product inquiry and the Vehicle inquiry cases are supported on a mobile devices using the Pega Mobile application.

The complete Product inquiry process flow is detailed in the following image:

Figure: Product inquiry process

A dealer or a supplier manager enters a product serial number to display and review details about a particular product, including:

  • Product details
  • Warranty details
  • Historical data about product repairs
  • All claim information for the product

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