The Return authorization case provides a dealer with shipping instructions, part tags, and
shipping labels that are prepopulated with a shipping address. There is a return authorization
for each part number that needs to be returned per request, and the Service Level Agreement
(SLA) on the authorization ensures that the parts are returned to the manufacturer in a timely
manner. Once the part is received at the manufacturer's parts return center, the return
authorization is updated to indicate the dealer liability.
The Return authorization case is a subcase of the Return material case type, which is a
subcase of the Parts return request case type.
The following business rules are associated with the Return authorization case:
- If the Parts return work object contains a single part, a single return authorization is
- If the Parts return work object contains two different parts, and the CreateMultipleRAs
flag value is set to true, then two return authorizations are created. Otherwise, single
return authorizations are created for all parts.
- If the Parts return program contains two parts in its response and is completed, two
return authorization cases are created. They are placed in two separate return material
cases under the Parts return request.
- If the Parts return program has the Inspection check box selected, an inspection work
object is created in the return material case for the return authorization work object.