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Creating a Prior approval case

Updated on January 18, 2022
  1. Log in to the Pega® Warranty application as a dealer using the operator ID and password. For more information, see Operators list and description.
  2. Create a Prior approval case in one of the following ways:
  3. Log in to the Warranty application as an approver to approve the case.

After the prior approval is approved:

  • A claim unit is created or converted from the prior approval request.
  • A set of claim data is transferred from the prior approval case to a claim unit.

A dealer either creates a prior approval request prior to the repair order or the system automatically creates a request if pre-authorization is required after applying a common request program.

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