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Prior approval case type

Updated on January 18, 2022

Validate a repair order in the Prior approval case and decide whether it was submitted using the correct criteria. An approver, on behalf of a manufacturer, validates a repair order in the Prior approval case and decides whether it was submitted correctly. A dealer can predefine the repair order during the configuration of a prior approval program to plan for an exceptional scenario, for example, when the cost is higher than expected. For more information about the dealer or approver portals, see Warranty portals.

The complete Prior approval case process flow is detailed in the following image:

Figure: Prior approval

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