Standard correspondence templates
The templates described in the table below are not used in Smart Investigate for Payments workflows but are part of Process Commander and are available for your use. In addition, Smart Investigate for Payments does not support Fax or PhoneText templates. If you decide to use any of these templates, remember that they are samples, and that you will need to modify them to meet your institution’s requirements.
| Template | Type | Description |
| AcknowledgeSample | Email, Fax, Mail, PhoneText | Sample template for internal acknowledgement of a work object. |
| Details | Email, Fax, Mail | Details of a work object. |
| ExternalAcknowledgeSample | Sample template for external acknowledgment of a work object. | |
| ExternalRequest | Request for information about a work object assigned to an external user. | |
| ExternalRequestBrief | Assignment of a work object to an external user. | |
| ExternalSample | Sample template for correspondence with external party regarding a work object. | |
| Footer | Email, Fax, Mail | Signature for correspondence. |
| NewAssignment | Notification of a new assignment on a worklist. | |
| NotifyReopen | Notification of a resolved work object being reopened. | |
| PromptSample | Email, Fax, Mail, PhoneText | Sample template with prompt for user input. |
| QuestionAboutItem | Email, Fax, Mail, PhoneText | Request for more information about a work object. |
| ResolutionDetails | Email, Fax, Mail | Resolution details for a work object. |
| ResolutionSample | Email, Fax, Mail, PhoneText | Sample template for work object resolution. |
Previous topic Compensation correspondence templates Next topic Structured correspondence templates