As a dispatcher, you can unassign a scheduled work order if, for example, the field worker notifies you about an unplanned leave. In such a scenario, you unassign this work order from the current field worker in order to assign it to another field worker at a later time.
In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform any of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
- Click on a work order within a job.
On the work order page, click Actions.