Once the package appears in Pega Robot Manager, you can then deploy the automation package to a robotic work group, department of users, or individual users in your organization. For example, a package can contain updates to customer service tasks, which you can test and then deploy those changes to contact center agents who respond to calls from customers.
When a robot logs in to Pega Platform, the robot registers into its defined work group, retrieves the automation package that is assigned to that work group, loads it, and then begins requesting automation assignments.
- Package versions
Packages can have one or more versions, and you can deploy and promote any version of a package.
- Modifying package details
You can modify the name and description of a package.
- Viewing package versions
You can view information about versions of a package, such as when a package was published and by whom, that are on Pega Platform.
- Deleting package versions
You can delete a version of a package from Pega Robot Manager.
- Deleting a package
You can delete a package from Pega Robot Manager.
- Deployment levels
You deploy a package to a level and assign the deployment level to departments, users, and robotic work groups in that level so that the appropriate resources can develop, test, and use the package.
- Deploying a package
You deploy a package into a deployment level and then assign the deployment level and its package to the appropriate robotic work group, department, or user.
- Assigning deployment levels and packages
You assign a deployment level and the package that is deployed in it to a robotic work group, department of users, or individual users.
- Removing assignments
You can remove an assignment, for example, if a case worker was inadvertently assigned to use the Development deployment level and package.
- Viewing assignments
You can view all the packages that are assigned to departments or to individual users.
- Enabling and disabling assignments
You can enable or disable packages that are assigned to departments or users.
- Package configurations
Configurations act as variables into which different information can be substituted as needed. A package can contain one or more configurations, which are defined on the automation by the Pega Robot Studio developer.
- Promoting a package to another deployment level
After a package has been deployed to a level, you can promote the package to another level in the pipeline.
- Removing a package from a deployment level
You can remove a deployed package from a deployment level.
- Restoring a package on a deployment level
You can restore a previously deployed version of a package deployment on a deployment level.
- Viewing package deployment history
You can view details about a package deployment, such as which version of a package was deployed and when it was deployed.