Ensure that users communicate with your Pega Intelligent Virtual Assistant™ (IVA) by using direct messages on Twitter. As a result, you provide a convenient, everyday way in your application for users to access your business services to obtain assistance or solve an issue.

For example, for a car fee dispute application that a car rental service uses, customers can send messages to your chatbot by using Twitter to question an automatic cancellation fee that is generated by their recent vehicle driver.