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Updated on August 30, 2021

Pega Workforce Intelligence captures the actionable data that analysts and others need to quantify and measure productivity and efficiency across your organization.

Administrators play a key role in the implementation and ongoing operation of Workforce Intelligence by adding and maintaining the organization's hierarchy, which includes departments and data collectors assigned to each department.

In addition, administrators add application users, such as analysts, and configure settings and definitions that drive how Workforce Intelligence measures employee productivity.

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