Escalate elapsed service-level agreements and highlight cases that require action by enabling email and push notifications for a case type. You can use push notifications for mobile devices, and set up email notifications for all devices that support email.

• Sending email notifications from cases

  To speed up resolution of your business processes, ensure that users receive information when new tasks await in their worklists, by sending email notifications.

• Sending push notifications about case events

  To improve the resolution of cases, ensure that mobile users of your application receive information about meaningful events in business processes, by enabling push notifications.

• Sending confirmations of completed assignments

  Inform users about completion of assignments by sending confirmation notes.

• Sending custom notifications about new assignments

  To send custom correspondence to case participants about the creation of new assignments, override your notification policy.

• Disabling assignment notifications

  Prioritize the tasks that need the greatest visibility in a case by disabling notifications for other assignments.

• Creating unit test suites with AUT
• Creating an email account in Dev Studio