To ensure that you engage all the people necessary to deliver your projects, configure a team, so that you can assign different roles to team members, and then manage work in a convenient and transparent way.

• Creating a team

  To increase productivity and facilitate distribution of the workload in your application development process, create a team. You can then assign work to team members, and speed up resolution of your cases by providing the team with collaboration tools.

• Adding a secondary manager to a team

  Increase the visibility of your work by associating your team with more than one manager.

• Defining areas of expertise for a team

  As a team manager, define areas of expertise for your team to ensure that your application routes assignments to users with relevant skills.

• Deleting a team

  Delete a team when it does have any associated users or work queues to reduce complexity in your application.

• Inviting collaborators to your application

  Enhance your application and begin processing your business cases by inviting collaborators with different skills and roles.