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Conversational Channels

Updated on June 1, 2023
"whats new in platform"

Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways. This release provides several improvements to IVAs and Email Bots that reduce time, improve efficiency, and make the system more robust and responsive to users. For example, by creating a Digital Messaging channel, users can chat with your application across multiple social messaging platforms, for example, Apple Business Chat, Facebook Messenger, and WhatsApp. In addition, you can use new smart shapes to simplify building conversational flows for your chatbot.

A conversation flow designed using the conversation smart shapes
A conversation flow designed using the conversation smart shapes

Conversation Channels includes the following enhancements:

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