To ensure that you engage all the people necessary to deliver your projects, configure a team, so that you can assign different roles to team members, and then manage work in a convenient and transparent way.

• Creating a team

  To increase productivity and facilitate distribution of the workload in your application development process, create a team. You can then assign work to team members, and speed up resolution of your cases by providing the team with collaboration tools.

• Adding a secondary manager to a team

  Increase the visibility of your work by associating your team with more than one manager.

• Defining areas of expertise for a team

  As a team manager, define areas of expertise for your team to ensure that your application routes assignments to users with relevant skills.

• Deleting a team

  Delete a team when it does have any associated users or work queues to reduce complexity in your application.

• Inviting collaborators to your application

  Enhance your application and begin processing your business cases by inviting collaborators with different skills and roles.

• Updating the organizational structure by using the organizational chart

  Reflect the growth of your company by creating new elements in your organizational structure. As your organization develops, you can add new divisions, units, and sub-units that correspond with new elements of your enterprise. Maintaining an organizational structure can accelerate your application development, as you can reuse different application elements across your organization.