Tagging an existing message in Pulse
Categorize a message by tagging it in Pulse. By associating similar messages, you can help users find information that they need to resolve a case. For example, if all Pulse comments that are related to a bug contain the bug ID tag, users who work on the bug can quickly find all of the related information.
The following guidance applies to case messages,
however, you can communicate in other contexts, such as a team or application. For more
information, see Posting a message in Pulse.
- Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
- Hover over a message.
- Click the Show more icon, and then click Add tag.
- Add a tag to the message:
- To create a new tag, enter a unique name in the text field.
- To reuse a tag, press the Down arrow key in the text field, and then select a tag.
- Click Add.
- Click OK.
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