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Engaging and notifying stakeholders

Updated on March 29, 2022

Communicate with the stakeholders and participants in your Microjourney by sending notifications. Timely notifications enable your stakeholders to act quickly and appropriately to the needs of your business process.

You can better meet your stakeholders' specific needs by ensuring that the notifications that your application sends out include only relevant information. For example, when a stakeholder receives a notification, the text might include a case ID and deadline, so that the stakeholder knows when to expect case resolution. Your application autopopulates these values at run time, saving you time by using predefined templates across multiple cases. To meet your specific business needs, you can also create and send notifications directly from a case type. Configure your application to send notifications only from cases that are relevant to your stakeholders, increasing efficiency by only emphasizing the cases that require their attention.

You can also adjust your solutions to the needs of your stakeholders by defining different channels through which to send your notifications, for example, email, web gadgets, or mobile push notifications.

  • Creating a notification

    In Dev Studio, you can create a notification to inform users about events that they are involved in or interested in.

  • Defining a notification message

    In Dev Studio, you can define a notification message that your application sends to users at run time to inform them about an event.

  • Adding recipients for a notification

    In Dev Studio, you can add recipients for a notification. These recipients are the users who receive the notification at run time.

  • Notification channels

    A notification channel is a carrier that the application uses to notify users about events at run time.You can create notifications for one or all of the available notification channels – web gadget, email, and mobile.

  • Setting notification preferences

    As an application user, you can control the type of notifications that you want to receive and choose the notification channels over which you want to receive them. The available notification channels are gadget, email, and mobile push.

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