Configuring indicator for a flow action
To design cases that precisely meet your business requirements, define the results that user interactions with a case have by placing a flow action at a relevant place in a flow. With flow actions, users can update information in an assignment, resolve work, or both.
Consider a scenario in which a customer service representative (CSR) submits a form with a loan request from a customer. You can decide whether the CSR only updates information in a case or whether the CSR can also resolve the assignment and move the case to the next task. An indicator on an assignment or a connector between assignments determines where in a flow that flow action happens.- In the navigation pane of Dev Studio, click Records.
- Expand the Process category, and then click Flow Action.
- In the list of flow action instances, open the flow action that you want to edit.
- On the Action tab, in the Indicator
section, in the Used as list, specify how you intend to
use the flow action:
- To update the assignment and the current case, select Local
Action.
By performing local actions, users can update, but not resolve, an assignment. The local action retains the flow at the same assignment shape, so that the current user, or another user in some cases, can choose another flow action. Users can invoke local flow actions from a modal window or from a flow action form.
- To update the current case, complete the assignment, and advance the
case, select Connector Action.
Typically, users invoke connector flow actions from a flow action form. Local flow actions are alternatives to autogenerated controls.
- To use the flow action as both a local action and a connector action, select Local and Connector.
- To update the assignment and the current case, select Local
Action.
- Optional: To exclude the flow action from the list of flow actions that are available for
bulk processing, select Disqualify this action from bulk
processing.You can perform bulk processing of flow actions in the following situations:
- The flow action does not have circumstances.
- For assignments in various cases, the Applies
To class of the flow action is a class that is an
ancestor to all the cases. For more information about classes, see Understanding class hierarchy and inheritance.
By default, some standard flow actions do not support bulk processing because the process can involve only one case at a time. To change the default setting, copy the flow action to your ruleset, and then make the change. For more information, see Copying a rule or data instance.
- Click Save.
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