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Interacting with cases at run time

Updated on May 11, 2022

Attain your business objectives by creating and managing cases in your application. Learn how to use tools that enable collaborative work on cases.

  • Creating and managing cases

    Provide users of your application with the ability to manage work by creating, working through, and resolving cases in the portal that they log in to. For example, in a banking application, a CSR can create cases to open a new bank account for a customer or investigate and resolve a customer inquiry.

  • Creating tools for facilitated work processing

    Pega Platform offers a variety of tools that give you a quick access to key metrics about cases and teams, so that you can manage your teams and work more effectively.

  • Collaborating on cases

    Complete your Microjourney faster by providing collaboration tools for your application users, such as customer service representatives (CSRs). Through a transparent exchange of messages in an open discussion, CSRs can resolve cases faster and with better effect.

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