To meet your unique business needs and customize how your application manages
concurrent updates to cases, override a child case locking strategy. By default, when the
child case is open, an application puts a lock on a parent case. When you override the locking
strategy of a child case, users can update the parent case even if the child case is open. As
a result, users can resolve work faster and more efficiently.
For example, you can
create a parent case type that represents reviewing an insurance claim after a car accident, and
a child case type that processes vehicle damage. Then you can override the locking strategy of
the child case and allow users to work on a car accident review even if a child case to process
vehicle damage is already open.
Additionally, you can define a lock duration for a child case
that is shorter than a lock duration for a parent case. For example, if a lock remains on a
parent case for 30 minutes, you can define a lock for a child case that lasts for 20 minutes,
so that users can start processing a locked child case quicker.
Before you begin: Create a case type hierarchy. For more information, see Creating a child case type.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- On the Settings tab, click Locking.
- Customize the locking strategy:
|Allow users to access a parent case when another user works on a child
case||Select the Allow other users to access parent case when the child
case is opened check box.|
|Change the default timeout duration||In the Time out value time-out duration
mins. field, enter how many minutes a lock remains on a child case.Tip: Enter a time-out value for the child case that is lower than the time-out
value of the parent case.|
- Click Save.