You can transfer an assignment from one user to another. For example, you can
transfer an assignment to a team member with more experience or less workload. By reassigning
work to other members on your team, you can resolve cases more quickly and
The Transfer assignment optional action enables users to manually transfer an assignment to
another user, a work queue, or team.
- Log in to an end-user portal, for example Web Portal.
- Find and open a case that you want to open.
- In the Tools section, click .
- In the Activities pane of the case, in the Transfer
assignment section, select the new assignee.
- Click Transfer.