Selecting a license category for a case type
Communicate the applicable business use case for your case type by selecting a relevant license category. The system uses license categories to report usage of your case types, and to help you ensure that you comply with your software requirements.
For example, you can select a license category that indicates that most of the case processing occurs in an internal system.- In the navigation pane of App Studio, click Case types.
- In the case work area, click the Settings tab.
- In the navigation pane, click General.
- In the License category list, assign a license to your
case type:
- To communicate that an application routes or tracks work in an internal system, select Work Execution.
- To communicate that an application routes, tracks, and completes work by updating information in external systems, select Work Management.
- To communicate that work processing occurs outside of an application, select Work Dispatch.
- To communicate that work execution requires a custom extension for complex scenarios, select Complex Work Execution.
- Click Save.
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