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Agent desktop issues

Updated on December 3, 2021

If agents do not receive suggestions from Voice AI even if the developer tools on the browser show that the desktop is receiving transcripts, the issue might be related to Voice AI channel configuration.

Pega Customer Service Implementation Guide
Note: Some scenarios that are described in this section are expected behavior, and therefore, have no debugging steps.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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