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Troubleshooting Pega Knowledge issues

Updated on December 3, 2021

The following table provides solutions to some of the issues you may encounter when using Pega Knowledge with the Pega Customer Service application:

Pega Customer Service Implementation Guide
The expected number of articles are not displayed in the Knowledge management panelIn App Studio, select Settings > General > Knowledge management, and then check the value for the article display setting. Organizations can configure the number of articles (1-5) to display to CSRs, or display an unlimited number of articles.
Remove the limit on the number of articles that are displayed in the Knowledge panel.In App Studio, select Settings > General > Knowledge management, and then clear the Limit the number of suggested articles option.
Unable to save articles using the Configuration tools. The system displays the following message: You are not allowed to make any changes. Please contact your System Administrator.Ensure that you (or a system administrator) update the DialogCoachingTipRS property in the CSGeneralSettings data transform, with an unlocked ruleset name that you create for saving articles, dialogs and coaching tips.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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