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Business rule maintenance in the Production environment

Updated on December 3, 2021

As a manager, you can update Dialogs and Coaching Tips in a production environment by using the ToolsConfiguration option that is available in each process action of the case type. Managers can change these options without having to wait for a rule deployment, but must have the same privileges associated with the PegaCA:Manager role in order to maintain these rules.

Pega Customer Service Implementation Guide
Note: You must first create Skills instances before the Skills to be available in the selection of available Expert Skills.

You can give managers the ability to update rule types in a production environment. For example, managers can update the Goals and Deadline for a certain case type. You must delegate these rules in Dev Studio first. After you delegate a rule, you can access it in the Interaction Portal by clicking ProfileMy rules. For more information on rule delegation, see Delegating a rule or data type.

Tags

Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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