Creating an email listener
To create or update cases from incoming email messages, configure an email listener in Dev Studio. Email listeners identify the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, and the email service rule to which to route messages. Use email listeners to provide the Pega Platform with the necessary information to route incoming email messages to an email service rule (Rule-Service-Email rule type).
Use the following tasks to manually configure an email listener:
- Configuring email listener routing
Specify the email account from which the email listener pulls emails, the number of times the email listener checks the inbox for messages, and which email service rules to use for routing.
- Configuring email listener processing
Specify how the email listener processes email messages at run time. For example, you can set a limit on the size of the emails that the email listener processes or specify whether the email listener processes autoreply messages, such as out of office notifications or read receipts.
Previous topic Configuring certificate-based JSON Web Token authentication scheme for Microsoft Graph Next topic Configuring email listener routing