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Update Expiration Time for Waiting Actions

Updated on August 4, 2022

The Update wait time overlay action enables marketers to update the time left before instances of the action waiting at a particular shape expire. An example use case for this action would be to grant customers more time to respond to an action.

Pega Customer Decision Hub

To initiate this action, click the action link from the overlay detail pane.

Then, choose one of the following options to set the new wait expiration time:

  • Offset - Select this option to increment the current expiration time of each waiting action by a specified duration. Use the Days, Hours, and Minutes fields to specify the desired offset.

  • Date/Time - Select this option to set the expiration time of each waiting action to a specified future date and time. Specify the desired date and time.

Click Submit to update the expiration time of waiting action. The system performs this update in the background. During this time period, a busy message is shown at the top of the Action rule and all further overlay actions are disabled.

Upon completion of the update, a confirmation message is displayed along with the number of waiting actions that were updated.

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