Next-Best-Action Designer metadata
The configuration information managed by the Next-Best-Action Designer interface is stored in a set of decision data rules (DDRs). The strategy framework references the RealtimeControl sub-strategy and pulls in the appropriate DDR based on the strategy.
Pega Customer Decision Hub
Realtime Controls strategy
When referencing this sub-strategy, an individual DDR may be specified as a single component within the strategy to avoid retrieval of unneeded controls.
Many of the settings are in the form of key / value pairs using the properties below:
- SettingName
- The key, or name of the setting.
- SettingValue
- The value of the setting.
You can obtain individual setting values by using a Filter shape based on the SettingName property.
Previous topic Understanding the Next-Best-Action strategy framework Next topic Trigger strategy