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Configuring additional documents for Visa disputes

Updated on March 21, 2023

Pega Smart Dispute for Issuers application includes a pre-configured list of documents required for each dispute reason per association guidelines.

Issuers also have an option to configure documents based on their own bank policies and mark them as mandatory/optional for each dispute reason. Application evaluates the required documents and ensures that all the necessary documents are present before submitting the dispute to the association.

Pega Smart Dispute for Issuers Implementation Guide
Complete this procedure to modify any existing validation for VCR.
  1. Click Dev StudioSmart Dispute ConfigurationsVCR Configurations.
  2. Navigate to the VCR Dispute Validations tab.
  3. Select the Dispute category/Sub-category combination and fill in the required information.
  • Previous topic Configuring validations for Visa disputes
  • Next topic Configuring exception file listing for Visa disputes

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