The qualify dispute and return code selection steps are combined in the ReturnCodeAdvisor flow. Specific ACH return reason codes have been configured using the standard reason code rule forms.
- In the Dev Studio header search text field, enter ReturnCodeAdvisor and select the PegaCard-Sd-Debit flow rule from the results.
- Review the ACH return reason codes with the customer. Do not modify these rules as the specific information about each return reason code and subsequent action is determined by National Clearing House Association (NACHA). If the bank believes they are not configured using the association rules, open a Service Request with Global Customer Support and the Pega Smart Dispute for Issuers product team will review and address as appropriate.