Use the WaitForDocument service-level agreement rule to determine whether a customer has sent the written notification on time. If the dispute is eligible for Regulation E processing and the document has not been received by the RegEPC date, the RegEPC date is blanked out for audit and reporting purposes, and GivePC assignment is removed.
- In the Dev Studio header search text field, enter WaitForDocument, and then select the WaitForDocument service-level agreement rule from the results.
- Click Save as.
- In the Apply to field, enter the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open.
- Review the goals and post actions and modify them as needed.
- Click Save.