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Modifying Regulation E document receipt service-level agreement rules

Updated on March 21, 2023

Use the WaitForDocument service-level agreement rule to determine whether a customer has sent the written notification on time. If the dispute is eligible for Regulation E processing and the document has not been received by the RegEPC date, the RegEPC date is blanked out for audit and reporting purposes, and GivePC assignment is removed.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter WaitForDocument, and then select the WaitForDocument service-level agreement rule from the results.
  2. Click Save as.
  3. In the Apply to field, enter the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Review the goals and post actions and modify them as needed.
  7. Click Save.

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