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VCR: SLA Processing details

Updated on March 21, 2023

Pega Smart Dispute for Issuers application manages the dispute lifecycle timelines by using standard SLA agents within Pega. These SLA rules are configured out-of-the-box at respective dispute stages and are configured based on the standard Visa timelines for VCR for each processing stage (for example: Dispute, Dispute response, Pre-arb, and more).

Pega Smart Dispute for Issuers Implementation Guide

For more details, reach out to us on Pega Community page.

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