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Configuring validations for Visa disputes

Updated on March 21, 2023

To ensure that each dispute complies with association requirements, Pega Smart Disputes for Issuers evaluates every dispute before submitting it to the association. Issuers can also configure or extend validations per their bank policies.

If a dispute does not comply with association requirements, application routes the dispute for further review. Then, it possible to continue with the dispute, process the liability by write-off, or make the cardholder liable.
Pega Smart Dispute for Issuers Implementation Guide
Complete this procedure to modify any existing validation for the Visa Claim Resolution (VCR).
  1. Click Dev StudioSmart Dispute Configurations VCR Configurations
  2. Navigate to the VCR Dispute Validations tab.
  3. Select the Dispute category/Sub-category combination and update the when rule name with the new/updated when rule.
    Whenever the application is unable to determine the exact status of a business validation because of unclear business rules or definition of the validation, application displays the result as Inconclusive. Manually review and correct these set of validations.
  • Previous topic Enabling/Disabling VCR Dispute validations
  • Next topic Configuring additional documents for Visa disputes

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