Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Pega Smart Dispute for Issuers overview

Updated on December 22, 2021
Pega Smart Dispute for Issuers Implementation Guide

Pega Smart Dispute for Issuers manages credit and debit card billing and fraud dispute processes throughout their lifecycle, aligning day-to-day work to strategic goals and customer expectations. Smart Dispute for Issuers increases efficiency, profitability, and the quality of the customer experience by allowing retail banks and lending institutions to simplify dispute and payment exception operations.

The solution provides managers, service representatives, and operational teams with dynamic case management and rapid integration capabilities to personalize each customer interaction, keeping profitable customers satisfied, while safely managing high-risk clients. Dispute rules are included for Visa (both legacy and VCR), MasterCard (both legacy and Mastercom), American Express, as well as ATM disputes and US Automated Clearing House (ACH). Details for this application can be found on the Pega Community.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us