Pega Smart Dispute for Issuers manages credit and debit card billing and fraud dispute processes throughout their lifecycle, aligning day-to-day work to strategic goals and customer expectations. Smart Dispute for Issuers increases efficiency, profitability, and the quality of the customer experience by allowing retail banks and lending institutions to simplify dispute and payment exception operations.
The solution provides managers, service representatives, and operational teams with dynamic case management and rapid integration capabilities to personalize each customer interaction, keeping profitable customers satisfied, while safely managing high-risk clients. Dispute rules are included for Visa (both legacy and VCR), MasterCard (both legacy and Mastercom), American Express, as well as ATM disputes and US Automated Clearing House (ACH). Details for this application can be found on the Pega Community.