Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Optional: Comparing decision results in the Visual Business Director planner (deprecated)

Updated on September 15, 2022

Check the performance of the champion and challenger strategies across all channels, products, or lines of business in the 3-D graphical view to see how the challenger strategy compares to the champion strategy.

Pega Customer Decision Hub
  1. Access VBD planner.
  2. In the right side panel, click the Data tab.
  3. Select a primary data source.
  4. Select a reference data source.
  5. If the primary data source is not the same as the reference data source, select a data mode:
    shows the primary data source versus the reference data source.
    provides comparison between the reference data source and the primary data source by showing the delta between the results of two strategies. The red cone means that the value of the reference data source is higher than the primary source.
  6. Click Update data to update the selected data sources.
  7. Select the Automatically update data check box.
  8. Click the Time tab and specify the time range for showing the data.
    1. Optional: In the Show list, select a predefined time range.
  9. Click the Filter tab and select dimension levels to define customer interactions.
    1. Select check boxes to include specific dimensions or click Select all.
    2. Click Apply changes.
      Together with KPIs, dimensions are used in VBD to construct the business view. The visualization of dimensions is determined by the dimension filter and the Set Y Axis and Set X Axis dialog boxes.
  10. In the scene, move the mouse cursor to a particular bar in the chart to see its details.
  11. Optional: To refresh the scene with data of the selected KPI, click a highlighted KPI line chart on the wall.
  12. Optional: Configure the scene by performing the following actions:
    1. Select a KPI to display on the wall by clicking the KPI title and in the Select KPI dialog box, selecting a KPI to display.
      VBD planner displays up to six of the most recent KPI line charts. If more than six KPIs are defined, you can select one to display on the wall.
    2. Click a KPI chart to display it on the grid.
    3. Change the dimension that is displayed on the y-axis by clicking the axis label on the left and in the Set Y Axis dialog box, selecting a different dimension or a level in the dimension.
    4. Use the sliders in the Timeline console below the scene to change the time range for showing the data.
    5. Change the dimension that is displayed in the x-axis by clicking the axis label on the right and in the Set X Axis dialog box, selecting a different dimension or a level in the dimension.
      For example, you can perform time-based analysis for outcome by setting the y-axis to outcome, and setting the x-axis to the time period for showing customer behavior.
    6. Manipulate the scene with the buttons in the top right corner.
  13. Optional: To reset all the settings in the right side panel, click Refresh.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us