Ensure that the strategy results include the following fields and values:
- This column can contain up to four values that represent the stages of the next-best-action decision funnel. You must include at least two values: Eligibility and Arbitration. You can leave the column empty when there are no actions for a customer after eligibility.
- This column must contain the propensities as obtained from the adaptive model.
When you run Value Finder on a strategy that was created outside of the Next-Best-Action Designer framework, the option to drill down the no-action recommendations and to investigate the underlying policies, is not available. In such cases, the strategy results are isolated from the Next-Best-Action Designer framework in your system, which is why Value Finder cannot perform a complete analysis.