Configure the predefined email accounts which Pega Customer Decision Hub uses
to send out emails, including messages related to actions or
campaigns. Optionally, you can also set up additional email accounts for action-related
emails.
Pega Customer Decision Hub
Note: Prepackaged connectors for email service providers (ESPs) Mailgun, SendGrid, and Mailjet are available on Pega
Marketplace.To help reduce deployment time, you can automate the configuration of
an email account by installing a connector.
In App Studio, click SettingsChannelsEmail.
Click the Edit icon by a predefined email account to configure
it.
By default, Pega Customer Decision Hub includes the following outbound email
accounts:
Default - This account is used to send out most types of
emails, including password reset emails, Email Treatment in actions, and other
internal and external notifications. It is not used for
Campaign-related emails.
PegaMKT-Work - This account is used to send
Campaign-related emails, including Campaign Suspended and Campaign Approved
notifications.
You must provide the required connection data for both accounts to ensure that emails
to customers and internal users are properly
delivered.
Optional: If you want Email and Multi Treatments in actions to be sent from a non-default email
address, click Add new to add a new email account.
Note: After configuring the new email account, select it as the delivery account for the
Send Email and Send Multi shapes in the actions where you want to use the non-default
email address for correspondence.
Optional: In the Account Availability section, specify delivery time
frames for email related to actions.
Select one of the following options:
Always Available - The account is always available to deliver
messages.
Specify Range - The account only delivers messages during the
specified time range. Specify the following value for the time range:
From - Start value for the time range, for example,
9.00 AM
To - End value for the time range, for example,
7.00 PM
Time Zone - Time zone for the start and end time values. By
default, Pega Customer Decision Hub uses the time zone of the current
user.
Note: Delivery time frames do not apply to emails which are not related to
actions, for example, work object-related notification.
Optional: In the Advanced settings section, select the encoding
method.
Optional: In the Additional settings section, specify static properties to
be included in the header of all emails sent from this account.
Sample header properties with the MailGun component used
These additional header properties are added to the email headers along with any
other required header properties.Sample header with additional properties with the MailGun component used
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Configuring the email and SMS accounts used by Pega Customer Decision Hub
