Financials

Updated on September 15, 2022

The following table describes the data fields contained in the Financials section:

Pega Customer Decision Hub

Input Field	OfferData Property	Description / Purpose
Original cost	OfferValue	MSRP or the full cost of this action
Marketing cost	BudgetedCost	Costs associated with the marketing of this action
Internal cost	InternalCost	Costs to the organization when a customer accepts this action. This amount is reflected in the Retention Negotiation budget.
Customer cost	Cost	Actual cost to the customer for this action
Agent compensation	AgentCompensation	Compensation amount for the agent if a customer accepts this action
Price description	Pricing	Description of the customer cost of this action (e.g. $45 per month)

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