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Updated on August 4, 2022

The following table describes the data fields contained in the Financials section:

Pega Customer Decision Hub
Input FieldOfferData PropertyDescription / Purpose
Original costOfferValueMSRP or the full cost of this action
Marketing costBudgetedCostCosts associated with the marketing of this action
Internal costInternalCostCosts to the organization when a customer accepts this action. This amount is reflected in the Retention Negotiation budget.
Customer costCostActual cost to the customer for this action
Agent compensationAgentCompensationCompensation amount for the agent if a customer accepts this action
Price description PricingDescription of the customer cost of this action (e.g. $45 per month)

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