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Issue: Next-Best-Action template support

Updated on September 15, 2022

Use the following troubleshooting tips to help solve issues with Next-Best-Action template support.

Pega Customer Decision Hub

Cause: Next-Best-Action templates do not support customer journeys

As of Pega Customer Decision Hub version 8.6, Next-Best-Action templates do not support customer journeys that are configured as part of the model definition. The exported Next-Best-Action templates will not include any customer journey information.

  • Previous topic Issue: Customer journey stage criteria are missing
  • Next topic Monitoring system health in Pega Customer Decision Hub

Tags

Pega Customer Decision Hub 8.7 Decision Management

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