To support faster setup of common phrases, you can import and export individual common phrases or all common phrases. This is especially useful when copying common phrases from one environment to another. If you have already trained the Augmented Agent to suggest common phrases, this is a fast way to move the training information from one environment to another.

1. Use your manager credentials to log in to the application environment that contains the common phrases that you want to import.
2. In the navigation pane of the Interaction Portal, click Application Tools.
3. Select one of the following actions to export the common phrase or phrases:

   To export all common phrases	On the Common phrases tab, click ActionsExport phrases.
   To export one common phrase	Click the Edit phrases icon next to the phrase. In the Seed customer utterances section, click the Click to Import/Export menu, and then select Export.

   The application exports the data to a spreadsheet file in your local Downloads folder.
4. Select one of the following actions to import the common phrase or phrases:

   To import all common phrases	On the Common phrases tab, click ActionsImport phrases.
   To import one common phrase	Click the Edit phrases icon next to the phrase. In the Seed customer utterances section, click the Click to Import/Export menu, and then select Import.

5. Select the spreadsheet files that contains the common phrases that you want to import, and then click Open.
   Result: The common phrase or phrases are added to the current environment.