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Approving and Rejecting Campaigns

Updated on August 4, 2022

To approve or reject a Campaign, a manager can open the Campaign either directly from the Campaign link in an email or from their Work List. The Approve and Reject actions enable the manager to take the corresponding approval action once they have reviewed the Campaign details.

Pega Customer Decision Hub

When approving the Campaign, the manager can also enter an approval note. A note is required if the manager is rejecting the Campaign.

After the manager performs an approval action on the Campaign, the system notifies the user that submitted the Campaign for approval. This email contains the approval status, manager's note, and a link to directly open the Campaign.

The approval status and the manager's note are also displayed in the Campaign.

Note: When a Campaign is rejected, the marketer must make updates to its configurations (via the Edit action) before other actions can be performed on the Campaign.

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